Definition: “Payee” is the term to describe the person or business that you are sending payment to.

What is the cost for Bill Payer?

Currently Bill Payer is free for all customers.

Why can’t I use Bill Payer?

If you did not turn the bill payer option on when you registered for Internet Banking, we will be happy to do that for you. Please call us at (515) 924-3215 or (800) 923-3215.

Where do I find the Bill Payer feature in Internet Banking?

You will need to select which account you would like to do the bill pay from. Then the “Pay Bills” button will appear.

When should I set up my bill payment to be sure they are paid on time?

We recommend your payment date should be 5 to 7 business days prior to the due date. This should allow enough time for mail and processing.

What if the payee I want to send payment to is not listed in the payee list when doing a new scheduled payment?

You need to scroll to the bottom of the payee list and check “Payee was not listed”.

Then proceed to the “next” button. You will then be able to enter the payee information.

How can I avoid entering in the same payee information each month?

When you set up a new scheduled payment, do not put anything in the Number of Payments field. This will allow you to keep the payee information in you payment list. Payees will be deleted after 2 years of inactivity.

What happens if I don’t have enough money in my account to cover a bill payment?

The bill will not be paid. You may incur the same overdraft penalties as with a personal check.